Privacy Statement

Privacy Statement

Privacy Statement for 4D doors Website

Privacy Statement

Our commitment to protect your privacy

4D Doors Pty Ltd (4D Doors) is committed to providing you with the best possible customer service experience.  In your relationship with 4D Doors, you share personal information with us. This information may include your name, address, telephone numbers, email address, bank account details, credit card details, date of birth and other personal details in connection with transactions entered into by you with us.

We recognise the importance of your privacy and how important it is for us to protect your personal information.  We are committed to protecting all personal information we hold and to complying with all relevant privacy laws in the jurisdictions in which we operate. 

This document describes how we manage your personal information and safeguard your privacy.  A copy of this privacy policy is available on our website.

 

What personal information do we collect and hold about you?

When dealing with people other than our employees, we will only collect personal information that is necessary for us to:

lawfully and ethically carry on our business
provide employment
provide the products and services our customers and consumers require
identify suppliers, contractors and consultants with whom we may wish to deal
let our customers know about other products and/or services which might interest them and
assist us generally in managing transactions with our customers, suppliers and other contacts with us.

 

The kinds of personal information we collect and hold will depend upon the type of products and services we provide to you or obtain from you.  It may be contained in:

information you give us when you request a product or service from us;
credit account application forms and supply or purchase agreements
credit or banking related information necessary to process payment of your purchases from us, or our payments to you;
records of communications between us and you;
if you have or had one of our products or services, information about the use of that product or service or your opinions about that product or service recorded when you respond to a survey; and
postings you make on any blog, forum or website we may operate.

 

The personal information we request is optional, but if you choose not to provide necessary personal information to us, we may not be able to fulfil your request or provide you with the product or service you require.  Sometimes, however, there are situations where we are required by law to collect certain personal information from you and, if this is the case, we will inform you of the law that imposes this requirement.

 

Where practical, you may interact with us anonymously.  For example providing feedback to us that does not require a response from us.  However, in many cases it will not be possible to interact with us anonymously because we need your personal information to be able to provide the products, services or information you are requesting.  For example, if you wish to subscribe to an email newsletter then we need an email address for you. There are many aspects of our website which can be viewed without providing personal information, however, for access to future 4D doors customer support features you are required to submit personally identifiable information. This may include but not limited to a unique username and password, or personal information that will be used for verification purposes in the event of a lost password.

 

Where appropriate and practical, at the point of collection of your information we may provide you either an “opt in” or “opt-out” mechanism. An “opt-in” mechanism will provide you the opportunity to positively indicate that you would like or do not object to our sending you such further communications. An “opt-out” mechanism will provide you the opportunity to indicate that you do not want us to send you such further communications, and if you “opt-out” we will not send you any.  At any time you may opt out of such future contact by contacting us.

 

When we collect personal information from you we will generally tell you why the information is being collected, unless the reason for its collection is self evident.

 

We will collect personal information directly from you whenever it is reasonable practicable to do so.  We may, at times, also collect personal information from other parties such as credit reporting and collection agencies, unrelated third parties as well as from your agents or representatives (such as your legal or financial adviser) and from publicly available sources of information.

 

Your privacy on our websites

For each visitor to reach the site, we collect the following non-personally identifiable information including browser type, version and language, operating system, pages viewed while browsing our website, page access times and referring website address. This information is used for the purpose of gauging visitor traffic, trends and delivering personalized content to you while you are at our website.

 

We use cookies on our websites. A cookie is a small data file that some websites attach to users’ hard drives when they visit the sites. A cookie file can contain information, such as a user ID, which the site uses to track the pages users visited. The only personal information a cookie can contain has to be supplied by the user.

A cookie cannot read data off a hard disk or read cookie files created by other sites. We use cookies to track user traffic patterns (as described above) when users register for access to restricted areas of our website. When users register, 4DDoors uses a cookie to store your user ID. Cookies enable users to enter various parts of our website as a registered user without having to log on each time, and to visit other restricted areas of our website with similar security settings.

Further information can be found at cookiecentral.com, a site dedicated to providing full information upon Internet cookies.

It is our policy to use cookies in a responsible manner to help our visitors. We use cookies to facilitate your ability to seamlessly navigate within our sites and to remember your details so you do not have to give them twice.

 

What do we do with the personal information we collect?

We respect your privacy.  Any personal information we collect about you will only be used for the purposes for which it is collected, or for related purposes (such as to improve our products and websites).  We will not disclose it without your consent, except as described in this privacy policy.

 

We may keep and file personal information you provide when dealing with us to assist us in providing you with our services and/or information of interest in respect of your business. For example, we may send publications or other information on our products and services to you or follow up on your interest in particular products and services, unless you tell us not to.

 

In order to do this, we disclose your personal information to those employees or advisers who need to know that information to assist us in providing you with our range of products and services.  

 

At times we may retain third parties to process and analyse data we collect on our websites, including your personal information, primarily to help us improve our products and services and our websites.  We may also disclose information to affiliates and other third parties necessary to handle customer support enquiries, process your transactions or service your account (including customer freight shipping, our accountants, auditors, lawyers and credit reporting and collection agencies).  We may also disclose your personal information in corporate transactions involving the transfer of all or part of our business or its assets or in a corporate restructure. If we do this, we those organisations will be permitted to obtain only the personal information they need to deliver the service and we require them to take reasonable steps to ensure that these organisations protect your information in the same way we do.

 

We may also be required or authorised by law to disclose your personal information. For example, we may disclose your personal information to a court in response to a subpoena or to the relevant Taxation Agency. We may also disclose information to other persons where you have provided your consent to do so and to credit reporting agencies.

 

Personal information collected by us will be stored in Australia.  All personal information will continue to be subject to the terms of this privacy policy. 

 

Once we no longer require your personal information for any of the purposes for which it was collected we will, subject to any legal obligations and responsibilities, take reasonable steps to destroy or de-identify your personal information.

 

How do we protect your personal information?

When transmitting Personal Information from a computer to us, you should keep in mind that the transmission of information by email or over the Internet is not completely secure or error-free and you should take special care in deciding what information to send to us via email. 

 

We take all reasonable steps to protect your personal information from loss, misuse, modification, or unauthorised access and disclosure. These steps confidentiality obligations imposed on our employees and use of security measures for computer system access. We do not, however, accept any responsibility for the unauthorised access or use of personal information held by us. To the fullest extent permitted by law, we disclaim all liability and responsibility for any damages you may suffer due to any loss, unauthorised access, misuse or alteration of your personal information, either during transmission of that information to us or after we receive it.

 

You may be able to access external websites, operated by companies unrelated to us, by clicking on links we have provided. Those other websites are not subject to our privacy standards and we are not responsible for their privacy practices or the content of such other websites. You should contact those websites directly to ascertain their privacy standards, policies and procedures.

 

What rights do you have in relation to your personal information that we hold?

We take all reasonable steps to ensure that the personal information we collect, use and disclose is accurate, complete and up-to-date. If you become aware of any errors in your personal information or you change your personal details, such as your name, address or bank account details, we ask you to contact us as soon as possible.

 

In most cases, you can gain access to personal information that we hold about you, subject to certain exceptions allowed by law. You can contact us if you would like details of your personal information which we may hold, or if you would like us to correct it.  We will handle any request in accordance with the relevant privacy legislation. We may require you to complete a request form and we also reserve the right to charge a reasonable fee for gaining access. We will deal with requests as quickly as possible, but requests for a large amount of information, or information which is not currently in use, may require further time to process. 

 

Generally, if you request us to do so we will amend any personal information about you held by us which is inaccurate, incomplete or out of date.  If we disagree with you about the accuracy, completeness or currency of personal information held by us, if you ask we will take reasonable steps to associate with that information a statement to the effect that you claim this to be the case.

 

You may also contact us to request us to stop using your personal information to contact you about our products and services.  If you no longer conduct business with us, you can ask us to remove your personal information.  You can contact our Privacy Officer if you wish to obtain more information about the way we manage personal information about you which we hold, or if you are concerned that we may have breached your privacy and wish to make a complaint. 

 

Our Privacy Officer can be contacted at:

Email:  info@4ddoors.com

 

Changes to this privacy statement

We may change our privacy policies from time to time to comply with new laws or industry codes of practice which are developed. It is your responsibility to refer to our privacy policies from time to time to familiarise yourself with any changes. We encourage you to visit our website regularly for any updates to our privacy policies.

 

Last Updated: 27/03/2017

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